Day by Day cartoon

Sunday, April 03, 2005

Update on the cell phone shopping

I bought a Motorola from Tracfone. So far, I am NOT happy with my choice! It seems to call out just fine but I can't call my cell phone from my home phone.

I've called Tracfone's customer service repeatedly and each time the person on the other end has been helpful, courteous and English speaking. They have walked me through a re-programming sequence and they can even call my phone from their end. I just can't call it from my home phone.

One more day I'm going to fiddle with this and if I can't resolve it, its going back!

UPDATE: One more call this morning and I discovered that the phone number that the system assigned to my phone and that shows up as my phone number in the phone's memory is really notmy phone number... And according to the almost English speaking woman at the other end of the phone, there is no way to correct the difference. So the billing department has me down for one phone number but to actually talk to me, there's a different number.

That will work but its really unsatisfactory.

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